Quick raise of hands, how many of you out there use a headset for your office phone? I am glad to see that some of you do.
Did you realize that only 7% of communication is verbal? 93% is non-verbal; 38% is tone and 55% is body language including facial expressions.
When we speak on the phone, we are obviously verbal and intonation is accounted for, but 55% of our communication is not present! Now, when you use a headset with your business phone and stand up (maybe walk around a bit), some of your body language comes across in the way you speak. Give it a try. Use your hands when you speak, act the way you would if you were standing directly in front of the person. If you do that, your message will be understood much more clearly and people will feel your emotion and excitement (or lack thereof) in the conversation.
The awareness for today is to pay attention to how you speak to people in person and then notice any differences when you are on the phone. Please comment and let me know what you found (if you do not want to comment on the blog, you can send me a personal note through the "Contact Paul" link under my picture).
~Paul
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Tuesday, March 27, 2007
When You Really Want to be Heard
at 3:16 PM
Labels: Business, Communication
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2 comments:
Personally, whenever possible, I prefer face-to-face time. I find phones two-dimensional and inanimate. However, a large part of my network is stretched between coasts. I was just on a conference call yesterday where it was clear that a number of participants were not physically present for the call--for legitimate reasons--busy doing their lives. And, while duty calls and sends us out in many directions, it is important to have a connection with those we do business with--especially if we primarily have phone contact and make the commitment to maintain that contact. It's also important to take time, as you've illustrated so well, to make it an enjoyable connection on many different levels. Communication is, after all, a multidimensional experience with lasting value in building effective professional relationships with far-reaching benefits.
Thanks for reading energygirl! Your comments are thoughtful and appreciated.
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