Hit or Miss Customer Service

I was trying to figure out how to move some of my phone lines around today and I called my local phone company. The first woman I spoke with had no idea what she was talking about and gave me conflicting answers. I then tried to get my questions answered online. After getting four "Thank you for your patience, I will be right with you"-s and waiting fifteen minutes, when I finally chatted with the guy he said I would have to call the phone company again. Then....I called the phone company again and got a woman who was incredibly helpful and even admitted that she was aware that there are employees who cannot actually assist customers with basic questions and information.

Too much time dealing with customer services today! Sometimes you can get great service immediately and sometimes you cannot. Such is life.

The awareness for today is to not give up when you need answers. If the customer service representative cannot help, then just call back later and speak with someone another representative.
~Paul