Late Night Food Service

I am still in Los Angeles. Last night I was at a symphonic band concert and enjoyed a fun performance. Afterwards, we decided to grab a bite to eat, but it was already after ten. We went to a local restaurant that was still open. There was a very large table set up for fourteen in the center of the restaurant; there were also at least three empty tables. The hostess assured us that there was room, but we would have to wait until they could clear the other tables and already seat the large group. What we couldn't understand was why the staff couldn't do both at the same time. There was plenty of staff available to get us seated and the other party. After a few minutes we decided it was a better idea to leave since it was obvious to us that our orders would go into the kitchen after the big group and it was not a large kitchen.

After trying to paint that picture for you, my point is that customer service cannot be taken for granted. Obviously the large group was going to bring in more money than our table for three, but does that mean we should not have been catered to as well? Most definitely not. The management of the restaurant should treat all customers with importance and they very easily could have made our experience more pleasant by simply acknowledging us.

Enjoy the rest of your weekend!